How Service Can Make/Break my Day

Breaking my day.

There’s this restaurant in the Philippines, which is famous for their cakes and pastries. Aside from cakes and pastries, they also offer other foods and dishes. In addition to their cakes, I’ve grown to love their “Releñong Bangus” (milkfish with the meat taken out, ‘hinimay’ and sautéed with vegetables). Their food is really great and you can expect the same good quality in all the branches of their restaurants. As much as I would love to dine as often as I can in their restaurants, I am gravely dissatisfied of their service. Service crews are grumpy and delivery of orders is very slow. Somehow the quality of their food cannot make up for the poor service that they offer.

Making my day.

One night, I went to Jollibee in Makati to have my dinner. I was working late that night and was very hungry. The service crew took my order, prepared the food, placed it on a tray, and then punched the order to the cash register. I asked for the receipt because I’d be needing it for my reimbursement, unfortunately it got jammed in the machine. I was really very hungry and can’t wait any longer so I just told the service crew not to bother, since I wanted to eat my dinner already. While I was eating my dinner, the service crew approached me and handed me the receipt with a smile on her face. She said, “Sir, eto po yung receipt nyo.” (Sir, here’s your receipt). I wasn’t expecting that. It showed how committed she was to serve her customers properly. Now, that’s service. ☺